This webinar is designed to give managers insight and tools for effectively dealing with performance issues.
It is a challenging job but with the right preparation, we can hold employees accountable and improve our organizations. You will receive several handouts that will act as a toolkit to get you started with your own program.
Managing employee performance is a critical role for all leaders, of any group, even volunteers and family members. Expected outcomes depend on the leader’s ability to set clear performance expectations (outcomes) and in some situations help by defining methods or processes that are to be used. Periodically an employee may become disconnected from the outcome (goals), or processes and this situation must be quickly assessed, and action taken.
To wait, defer or "hope" it will get better is not an option as both the organization performance and impact on co-workers starts to take hold and can have compounding negative impact. Addressing both technical ability and behavioral issues must be done expediently and with proper alignment to policy along with regulatory boundaries for such action. The risk is real for doing it wrong, lawsuits and negative public relations, are two of the areas of concern. Having a leadership team that is well advised and consistently applying best practices and approaches to performance management is critical to long term success.
Why you should Attend:
Despite good hiring and inspired leadership, all supervisors ultimately must deal with someone who is not performing at the expected, desired or required level. Whether it's crummy attitude, attendance, or just unable to do good work; employee performance issues often consume large amounts of time, energy, and emotion.
In fact, most employees have witnessed poor performance from bad behavior to ineptness, lack of skills or what looks like zero motivation. Talent Management is the overarching structure all organizations have, some more well developed and defined than others. In this webinar we will focus on the one area, Performance Management and why and how to address.
Areas Covered in the Session:
Who Will Benefit:
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm that focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca-Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger, and over 500 other organizations in 22 countries. He also has consulted with government agencies from the United States, the Royal Government of Saudi Arabia, Canada, the Cayman Islands, and the United Kingdom. He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity, and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers, and team leaders improve performance. He has appeared hundreds of times on radio and television interview programs to discuss mergers and acquisitions (how to manage and survive them), project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change, and other topical business issues. He has served or is currently serving as a board member of the International Association of Facilitators, Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International, and National Speakers Association. Chris is an award-winning Toastmasters International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist, and seminar leader. Chris has distinguished himself professionally by serving multiple corporations as a manager and trainer of sales, operations, project management, IT, customer service, and marketing professionals. Included among those business leaders are Prudential Insurance, Sprint, BayBank (now part of Bank of America), US Health Care, and Marriott Corporation. He has assisted these organizations in mergers and acquisitions, facilitating post-merger and acquisition integration, developing project management, sales, customer service, and marketing strategies, organizing inbound and outbound call center programs, training and developing management and new hires, and fostering corporate growth through creative change and innovation initiatives. Chris holds degrees in management studies and organizational behavior from Boston University. He has traveled to 22 countries and 47 states throughout his career.
