Moving from team member to supervisor is a major career shift, and today’s new managers are often expected to lead in workplaces that are faster, flatter, and more complex than ever. Many are promoted with little formal preparation, even though manager engagement has dropped, and organizations continue to rely on managers to drive performance, trust, and retention.
This session gives emerging leaders the tools, insight, and confidence to step into supervision with clarity. You’ll learn practical strategies for leading people, communicating effectively, managing priorities, and building the presence others look to for direction in a workplace shaped by hybrid work, change, and rising expectations
Why It Matters
The “accidental manager” remains a real problem: talented employees are often promoted for reliability, not for having been trained to lead. Gallup’s 2025 reporting linked falling engagement in part to declining manager engagement, which reinforces a simple truth: organizations cannot afford to leave new supervisors to figure it out on their own.
New managers need more than authority. They need a way to set expectations, give feedback, handle difficult conversations, and build trust quickly—especially when they are leading former peers or navigating team uncertainty.
After this webinar attendees will be able to answer
This webinar benefits the following agencies:
All
Who should attend?
Anyone who is in the first three years of their role as a manager/supervisor/lead
Rhonda Scharf is a speaker with the uncanny ability to look at the normal and see something quite different. Based in Ottawa, she is a Professional Speaker, member of the Canadian Speaking Hall of Fame, Trainer, and Author. She has spoken to tens of thousands of people in dozens of different countries.Rhonda will share some things she has learned to help you excel in your work environment, emerging at the end of the day with a smile and a sense of accomplishment. Audiences far and wide sing her praises for her relevant and useful tips on administration, communication and workplace effectiveness! From efficiency to the future of work; Rhonda has the info to help you thrive!