We all have to deal with difficult people in our lives. It could be a coworker or angry boss, a family member, or that grocery store clerk who doesn't seem to want to have a good day. It can be frustrating to deal with them and even exasperating to figure out how to best deal with them without ruining our day or causing us stress.
In this webinar, we will examine strategies for dealing with difficult people and reducing the stress of our interactions. We will examine what causes these problematic behaviors and how to change our default reactions to get better outcomes from these tricky people. We will also examine techniques for dealing with different types of difficult people. We will also discuss making yourself heard and ensuring these challenging people and interactions do not railroad you.
Why should you attend?
Do you have difficult people to deal with at work or in your personal life? Are there people who continuously frustrate you with their challenging personality traits? Do you dread interactions with specific people whose behaviors drive you crazy? In this webinar, we will look at how to deal with these problematic people so they don't drive, and you can have more positive interactions with them that generate more positive results.
What do you learn?
Who should attend?
Audrey Halpern has had an exemplary 20+yr training facilitation/learning and development career. She develops custom soft skills employee programs, on-boarding and Trains the Trainer for a variety of industries. She is an experienced Facilitator, instructional designer, and learning and development/HR and a Faculty member of AMA.
