Cancellation for Live Conferences

• Requests for live virtual conferences must be submitted at least 72 hours before the scheduled start time to qualify for a refund.
• Webinar cancellations are eligible for refunds, subject to a $30 administrative processing fee. Participants are encouraged to notify us promptly if attendance is not possible.

Substitution Policy

• In place of cancellation, participants may request a substitution to avoid processing fees. This includes rescheduling to an alternative webinar or designating a replacement attendee.
• Substitutions are provided at no additional cost; however, advance notice is required for on-demand webinars to facilitate processing.

Exceptions to Substitutions and Cancellations:

• No substitutions or cancellations are permitted if the participant fails to attend the scheduled session, with no refunds issued.
• Refunds are not available in cases where webinar information is undeliverable due to attendee-side issues, such as email bounces or restrictions.

Refund Policy

• In the event of a webinar cancellation by our organization due to technical issues, a full 100% refund of participation fees will be processed.
• No refunds are offered for digital downloads or transcripts.
• For assistance with login instructions, please contact customer support via email, live chat, or toll-free number at least 24 hours before the event.